Find answers to your most common questions below. If you still have questions, let's chat!
When LiCi chat is available, our Live Chat window is located at the bottom of the screen. If Chat is not available, you can always shoot us an email at Support@licifit.com.
- DHL is the only international carrier that we use currently.
- International shipping fees are based on shipping address and the weight and dimensions of the order.
- Please be advised that international orders may experience additional delays and/or incur increased duties and fees due to shipping carrier and regional restrictions. These fees and overcharges are imposed by the shipping carrier and customs agencies, not LiCi.
I think my package is lost or stolen:
If you feel this has happened to you, we recommend tracking your item and then reaching out to your local USPS or DHL directly. Unfortunately, once an order has left us, we are unable to control its whereabouts.
Please notify our Customer Service Department at firstname.lastname@example.org right away once your package is suspected lost or stolen.
What if my return package is lost?
First contact your selected shipping carrier and file a claim then reach out to our team at email@example.com. LiCi Fit is not liable for lost return packages. Refunds, store credit, or exchanges must be approved by the LiCi Team. LiCi Fit has the right to refuse issuing a refund, store credit, or exchange if fraudulent activity is suspected. In addition, LiCi Fit is not liable for damages that happen to packages in transit during shipment to the customer as well as return packages to LiCi Fit.
What if my item(s) is/are damaged?
Please report any defective items to LiCi Fit right away at firstname.lastname@example.org with photos. For any items from orders placed over 30 days will not be eligible for a refund, store credit, or replacement.
Can I return my item without the tags attached?
No. Please be advised any items returned to us without tags attached will be denied and will either be donated, or will be returned to the customer at their own expense.
The return portal won't allow me to create a return/ exchange. Can I still send back my order?
Any returns sent back to LiCi Fit without a return label provided by our return portal or a support team member will not be processed and will be disposed of or shipped back at the customer's expense.
I forgot to add my discount code. Can you apply it after I placed my order?
Once an order is placed we cannot apply discount codes. Please save your code for your next order!
I just placed 2 (or more) orders, can you merge or group my orders together in one package?
Unfortunately, going forward we are unable to merge or group orders together when they are shipping to the same address. Once an order is placed in our system, we are unable to make any changes.
I just placed 2 (or more) orders, can you refund the shipping on one or all of the orders placed?
Once an order is placed in our system, we are unable to make any changes including shipping. Shipping fees are non-refundable even if more than one order is placed at the same time, regardless if the items added up qualify for free shipping (purchase amount of $150+). Please ensure your items are purchased under one order to redeem free shipping on orders over $150.
How often do you restock?
All of LiCi Fit’s collections are currently limited edition and will not be restocked, unless otherwise announced. We have so many things on the way that we’re so excited to share with you! Make sure to sign up for email newsletters and text notifications to be the first to get exclusive announcements and flash sales.
In about 3-6 weeks depending on the print. We are a super small, but growing company so as we grow we are also growing our inventory. In the meantime, to ensure that you are notified first when we do restock, you can head to our website, click on the product you are looking for and sign up for restock notifications! You can either be emailed or texted. Don’t forget to make sure you’re following us on Instagram and to turn on notifications for additional restock and new release announcements. Thanks for all your patience with us!! We have so many amazing things on the way!
Can I make adjustments to my order after it's been placed?
Once orders are placed, we are generally unable to make adjustments to them. However, we always do our best to accommodate the LiCi Tribe when possible. Email us at email@example.com for any changes regarding size, style, shipping address, or order cancellation. Please note that we can’t add items to your order after it’s already been placed.
Who can I contact with questions about my order?
We’re happy to help! Please email us at firstname.lastname@example.org You can expect a reply from us within 24 hours Monday-Friday from 8AM-4PM PST. You can also find the Live Chat feature on our website during our business hours
What is your return and exchange policy?
Need to return? No sweat! We want you to be happy with your purchase and experience from LiCi Fit. We will gladly accept items returned within 14 days (including weekends) after delivery. Any merchandise returned must be received back in its original condition. Your item(s) are expected to be new, un-used, original tags attached, and without any marks or signs of wear (ex. makeup marks, animal hairs(s), deodorant marks, etc.) to be eligible for an exchange, refund, or store credit. If we receive any item(s) that show signs of wear, or odor, we reserve the right to deny any further exchange, refund, or store credit on the returned item(s).
Packages returned to us after 14 days are not eligible for a refund, but can receive store credit only. Packages returned to us after 21 days are not eligible for a refund or store credit. An exception is made for postmarked packages that are returned to us within the 14 days are eligible for a refund or store credit, however, a receipt and tracking number will need to be provided. Shipping is nonrefundable.
To request a return or exchange, go to:
Domestic (U.S.) Return Portal: https://returns.licifit.com/
International: At this time LiCi Fit does not support exchanges for international orders, however, you’re more than welcome to return item(s) for a refund if it is returned within 14 days (including weekends) after delivery. We understand that there might be some delays to receiving your return package, so as long as the package is postmarked within the 14 day window, we will be able to issue the refund.
International Return Portal: http://web.global-e.com/returns/portal/oQi2
LiCi Fit reserves the right to cancel orders and refuse issuing any refunds, store credit, or exchanges if any fraudulent activity is suspected. Feel free to contact us at email@example.com with any questions.